Ekulibi
Your data

Delete your account

You can request deletion of your Ekulibi account and associated personal data at any time.

How to request deletion

  1. In the app: open Profile → Settings → Delete account and confirm. This works in both the Ekulibi Farmer and Field Officer apps.
  2. By email: send a request to hello@ekulibi.com from the email or phone number registered to your account, with the subject “Account deletion request”.

What gets deleted

Your login, profile, contact details, notification tokens, and identity-verification records are deleted or irreversibly anonymised within 30 days of the request being confirmed.

What we must keep

Financial records tied to disbursed loans, produce settlements, and payouts are retained for the period required by financial-services regulation, then deleted. These records are detached from your deleted profile and are no longer used for any other purpose.

Before you go

Accounts with an outstanding loan balance or a pending settlement must be settled before deletion completes — our support team will guide you through it. See the privacy policy for full details on how your data is handled.